Clearing the cache

The EasyMerch app stores a special type of data — cache. Sometimes you may need to clear it, for example, at the request of support

You can clear the cache directly in the app. Before doing this, make sure that the queue is empty and all reports have been sent, otherwise they may be lost. To check the queue, on the main page of the app, click «Queue»

When you are sure that the queue is empty, on the main page, click on the three bars in the lower left corner and find the «Settings»

Next, click on «Settings», scroll down. Click on «Clear Cache Data»

In the window that opens, select the reason why you needed to clear the cache. If the support service asks you to delete the data cache, select the «Other» option. Write a comment, if desired, this is not necessary. Click on «Clear Cache Data»

In the pop-up window «Attention! By clearing Cache Data, you are confirming the deletion of data for all unfinished reports, Sets of Reports, CV recognition results, and Self-learning for all accounts. Do you want to continue?» click «OK» to continue clearing the data cache, or «Cancel» if you have changed your mind about clearing the data cache

The app will automatically restart. Wait for the status at the top «Status: data refreshed, you can work»