Contacting support chat from app

If you need to contact support chat via EasyMerch app, tap on «Help» at the app main screen

Click «Write to support» to open a chat with the operator

Here is a knowledge Base that is constantly updated. You can view the materials in it. It may have an answer to your question

In the opened chat, write your question in the «!message» field. Attach screenshots or photos from the gallery by clicking on the paper clip to the left of the «!message» field

Click the blue arrow to the right of the «!message» filed to send your message. To make a line break, press Enter

Your message is sent. Chat receives it's number. That's the number of your appeal. You don't need to provide your login and current store

When operator takes your chat, you see an operator's name and category to which your chat belongs

If an operator asks for a screenshot with a problem, go to the problem's location, then tap on support's chat widget, then tap on "Make screenshot". If it's necessary, make more than one screenshot at once

You will receive a message which tells that your screenshot has been sent to chat after you make a screenshot

Tap on "Open chat" to get back to it

Select which screenshots to send and which not to send. Click Submit to send the screenshot to chat, Cancel to remove the screenshot from chat

Tap on Clip icon if you need to send videos, photos or files from folders on your device

You can add or remove files during preview before sending them

You can move the widget around your screen. You can hide widget by tapping "Hide widget". If you need to get it back open the support chat using Help button

When operator sends you a message a red indicator appears on the widget

If it's possible, notify an operator that everything is OK now or you have no questions left

You will receive a system message about working status of you chat

When the operator finishes working with the chat, after logging in to the private chat, you will see a window where you can evaluate whether the operator helped you or not. Select «Yes» or «No» then click «Submit». To avoid leaving feedback, click «Hide». If you clicked «Hide» by accident, re-enter the chat, the window will reappear. You will be able to leave feedback until a new chat is created

Then a window will open where you can rate the operator's performance. Choose one of the smiley faces - this is your evaluation of the operator's work on a scale from 1 to 5. If you wish, leave a comment. Then click «Submit»

Click «Hide» if you do not want to send a review

Please do not write a new question in the field for suggestions and comments on the operator's performance evaluation. In this case, a new request will not appear and we will not be able to answer and help you. If your question has not been solved or a new one has appeared, please write again in the support chat box

You can review all your previous chats by scrolling them up endlessly. Tap on "Scroll down" to get back to an end of your conversation